Refund and cancellation policy
Short version: try Awayproof free for 7 days before paying. Cancel anytime. If it doesn't work for you, ask for a refund within 7 days of your first payment and you'll get it.
Free trial first
Every new user gets 7 days free, with no card needed, so you can check that Awayproof works with your Teams or Slack setup before you pay anything.
Cancelling
- You can cancel at any time from the customer portal. Open the Awayproof popup and choose Manage subscription, or use the link in your receipt email.
- After you cancel, your subscription won't renew. You keep access until the end of the period you've already paid for.
Refunds
- If you're not happy, email support@awayproof.com within 7 days of your first payment, with the email address you used to subscribe, and we'll refund it in full.
- Renewal payments, and first payments after those 7 days, aren't refundable, except where the law requires it or where Awayproof stopped working for a long period because of a problem on our side. Cancel before your renewal date to avoid the next charge.
- When a payment is refunded, the subscription is cancelled and its license key stops working.
- Refunds are issued by our payment provider, Dodo Payments, to the original payment method. Depending on your bank, the money can take 5 to 10 business days to appear.
Your legal rights
This policy doesn't limit any rights you have under the consumer protection laws where you live, such as the right of withdrawal in the European Union and the United Kingdom or the right of regret under Brazil's Consumer Defense Code.
Contact
Questions or refund requests: support@awayproof.com.